Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sohanhossan827@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sohanhossan827@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sohanhossan827@gmail.com.

Return & Refund Policy

Thank you for shopping with us. Please read our Return & Refund Policy carefully before making a purchase.

📦 Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

The item must be unused and in its original packaging

Proof of purchase (order number or receipt) is required

Items that are damaged due to misuse or normal wear and tear are not eligible for return.

❌ Non-Returnable Items

The following items cannot be returned:

Clearance or sale items

Gift cards

Personalized or custom-made products

💰 Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

Refunds will be processed to your original payment method

It may take 5–10 business days for the refund to appear, depending on your payment provider

Shipping costs are non-refundable.

🔁 Replacements

If you receive a defective, damaged, or wrong item, please contact us within 7 days of delivery.
We will arrange a replacement at no additional cost.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect

Return shipping fees are non-refundable

📞 Contact Us

If you have any questions about our Return & Refund Policy, please contact us at:

Email: sohanhossan827@gmail.com